Billing Messages via WhatsApp (5 REAL EXAMPLES)

Charging your customers on WhatsApp can be much simpler than you imagine ⚡

Often, the difference between an incomplete purchase and closing that sale lies in an effective message to charge your customers via WhatsApp. But, how do you politely ask for payment?

In this article, I will help you identify the most common types of messages for requesting payments and how to craft them according to your business. I will also share real examples of messages to charge through WhatsApp, taken from KFC, hotels, and online stores, so you can see how it's done and adapt it to your style. As an extra, at the end, I'll tell you about an alternative to automate your WhatsApp sales 😉

How to create an effective payment message on WhatsApp? (with 4 templates for you)

Before moving on to the actual messages I have for you, it's important to understand the types of payment messages that might exist and what to consider when creating one (this will help us analyze each example). 

Identify payment request messages in your business:

There are different types of payment messages you can use in your sales cycle. Each has a specific purpose, and it's important to adapt them to your business needs. Here are some examples to help you recognize yours: 

Friendly message for a pending payment 🙂

This is the general message sent immediately after the customer has confirmed their interest in purchasing your product. 

• Template example message: “We’re excited that you like [product/service], [name]! To ensure you receive it soon, we just need you to complete the payment of [amount]. Would you like to proceed with the payment now or add anything else to your order?”

Payment deadline message 📅

If the payment for your product or service is made in parts or upon delivery, it's advisable to send a reminder message. The goal is to create a clear message so the customer is aware of the pending payment and doesn't miss the date.

• Template example message: “We want to remind you that your payment of [amount] is due before [date]. If you need more time for any reason, please let us know. We're here to help!” 

Past due payment message 🕓

This is considered one of the most challenging payment messages because the payment date has already passed. It's important to maintain a respectful tone and offer solutions if there are any issues with the payment.

• Template example message: “Hi [Name]! The payment of [amount] for [product/service] was scheduled for [date] and we haven't received it yet. 

  Please confirm if you have already made the payment or if you're facing any difficulties. We are here to help resolve any issues!”

Abandoned cart message 🛒

The abandoned cart message is excellent for e-commerce and serves to remind your clients about the products they left pending. In this case, the message focuses more on the opportunity to complete the purchase and can include a more persuasive tone.

• Template example message: “Hi, [name] It seems you left items in your cart. Don't worry! They are still available for you.

  If you need help to finalize your purchase or have any questions, feel free to write to us. We'd love for you to get what you've chosen!”

Key elements for an effective collection message on WhatsApp

When it comes to charging your clients, it's crucial for the message to be straightforward and clear, but also empathetic. Here are some elements to consider so your message is effective while maintaining a good relationship with your customer

• Brief and concise: No one likes lengthy messages, especially when it comes to collections. Clients want to quickly know what they need to do without losing time reading endless paragraphs. So, avoid beating around the bush and get straight to the point.

• Friendly: Although it's a collection message, you don't need to be harsh or cold. A friendly tone generates more trust and ensures the client doesn't feel attacked or pressured. Think of it as talking to a friend whom you remind of something important.

• Payment link or methods: To make your client’s life easier, always include your payment link or mention the methods you accept in your business. Make sure to offer diverse options if possible, as each client has their preferences.

5 real examples of messages to charge via WhatsApp

Now, let's review real messages businesses use when charging via WhatsApp. This will help us see how best practices and message types translate in a real context. 

I've gathered five collection messages from industries like restaurants, veterinary medicine, accommodations, natural cosmetics, and gardening. If your products or services belong to other sectors, don't worry because you can learn from these messages and adapt them to your business.

Example 1: WhatsApp charging message from KFC

The chat bot from KFC Peru guides the user from product selection to order payment. In the image, you can see the use of short and concise messages where the selected products, the amount to be charged, and the payment methods are mentioned. 

It even gives the option to add more products with a direct link to the menu, simplifying the process for the client. Emojis are also used to convey the brand's personality from start to finish.

Example 2: WhatsApp charging message from a hotel

In this accommodation service example, the message is clear and direct, indicating the dependency of the payment to confirm the reservation.

It also includes a direct link and explains the available payment methods. Simple and effective.

Example 3: WhatsApp collection message from a bonsai store

A bonsai store in Lima requests payment immediately after confirming the delivery date of the product. They used visual elements (an image) to share all the available payment methods - including the account holder's name.

On one hand, the image is super convenient for the client to see all options at a glance and easily save them on their phone. However, it would be good to provide that information briefly in writing as well. This way, the person can copy the account numbers and make the payment immediately.

Example 4: WhatsApp collection message from a veterinary pharmacy

Pharma Pet elevates general payment messages by highlighting the most important phrases in bold. Paying attention to your message style also makes it easier to read and more effective.

In this example, they confirm the order details and proceed with the indication that “all orders are entered upon prior payment,” including a deadline. Finally, they send payment methods and account numbers. 

Example 5: WhatsApp charging message from an e-commerce store

Cataleya Store has an AI chatbot that handles the sale of their products via WhatsApp from start to finish. 

In this example, you can see how it shares product information, confirms the delivery location, and mentions the payment method (on delivery) simply. 

It uses a conversational tone and emojis, which aids in easy reading of the message. Besides, it gives the option of cross-selling before payment, i.e., showing additional products the client might be interested in to increase the sales ticket. Use this tip wisely!

Try YaVendió!, the AI-powered chatbot that increases your sales on WhatsApp

If you've made it this far, you have everything you need to create an effective WhatsApp payment message. 

Now, if you want to go a step further, you can let an AI chatbot handle not just your collection messages but your entire sales process on WhatsApp from start to finish! 

YaVendió! is an AI virtual seller specialized in e-commerce sales: It learns about your business, responds to your customers, and closes sales 24/7. 

Want to try it? At YaVendió!, we've used the same technology we offer our clients for our chatbot. Chat today with YaVendiosita and receive a free demo 🤖